ARE THERE ANY RESTRICTIONS WHEN ORDERING ONLINE?
We require orders to be made up to two days before the delivery date by 12am.
WHERE DO YOU SHIP?
We're delivering to these London postcodes: E1, E2, EC, W1, W2, SW1, NW1, N1, N1C, E1W, SE1, WC, SW3.
WHAT TIME CAN I PICK-UP MY ORDER?
You can collect your order between 8 am and 5 pm on the pick-up date chosen when you placed the order.
WHAT TIME CAN YOU DELIVER?
We deliver Monday to Sunday between 8 am and 5 pm.
CAN I MAKE CHANGES TO MY ORDER?
You can make changes to your order by 12am two days before your delivery date.
CAN I CANCEL MY ORDER?
You can cancel your order with no charge by 12am two days before your delivery date.
To cancel your order please contact us at firstname.lastname@example.org or 07774564972
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
We do our best to make sure that every order is perfect for you, however, sometimes errors do occur. If you have any issues regarding your order, please do let us know as soon as possible and we will do our best to resolve any issue quickly and efficiently. We ask customers to let us know within 24 hrs of receiving their order if an item is faulty or missing.
PLACING AN ORDER
After you have added an item to your bag, you can review your selections and delete items before selecting the delivery or pick-up date and proceeding to checkout. At checkout, once you enter your shipping address, you will see the shipping method. You can also create an account that will save your information for future purchases. Review your information and your total before placing your order. Once your order is placed, you will get a page with the confirmation number on it and a confirmation email will be sent to the email you provided.
VIEWING OR TRACKING ORDERS
When your order ships you will receive an email with the tracking information.
You can log into your account if you have one and check the status from there.
CHANGES TO AN ORDER
To make changes to an order please contact us at email@example.com or 07774564972.
PROBLEMS WITH ORDER
If you are missing an item, or have received an incorrect or damaged item, please let us know immediately.
Terms and Conditions
Please take some time to review these Terms and Conditions. Your use of this website and/or purchase of any products through this website constitute your agreement to the following Terms and Conditions. By accessing Brandymelville.co.uk (the "Website"), you (the "User" or "you") represent and warrant that you have read, understood and agree (1) to be bound by the following Terms and Conditions ("Agreement"); (2) that you have the right, authority, and capacity to abide by this Agreement; and (3) that you agree to comply with all applicable laws and regulations concerning your access and use of the website.
What are cookies and how are they used?
Cookies are small pieces of information sent to your web browser by a website you visit. A cookie file is stored in your web browser to allow the website or a third party to do such things as improve your experience while you are using the site, remember your preferences when returning to the site, provide necessary technical information for the website, and so on. In short, cookies are important for website functionality and for giving you the best possible experience when using them.
Cookies can be “session” or “persistent” cookies.
Session cookies are temporary cookies that are not stored on your computer or mobile device. They are created temporarily in your browser's subfolder while you are visiting a website and aren’t stored on your computer or mobile device. When you’re using the site, a session cookie can be used to remember temporary information such as what you’ve placed in your shopping cart. These session cookies are erased when you close your browser or after 20 minutes of inactivity - once you leave the site, the session cookie is deleted.
Persistent cookies are those that are placed on your computer or mobile device for a predetermined length of time when you visit the site. They allow the website to do such things as remember your language preference or provide us with analytics data. They remain in your browser's subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie only remains in the browser's subfolder for the period set by the cookie's file.
Cookies can help a website to arrange content to match your preferred interests more quickly, but cannot be used by themselves to identify you.
When you use and access our Service, we may place a number of cookie files in your web browser.
We use both session and persistent cookies on the Service, but we use different types of cookies to run the Service:
- Strictly Necessary Cookies – These cookies are essential for the operation of our website. They enable you to navigate the website and use all the features. They are used to manage and identify you as unique to other users currently viewing the website and enable you to login into secure areas.
- Functionality Cookies - These cookies collect information such as your User ID, location, language preference and other settings to provide more personal features.
- Performance Cookies – These cookies collect statistical data about the website visit such as the web pages that are most popular and any web pages that may be broken. These cookies do not collect personally identifiable information and are aggregated to collect information about the website’s performance.
Third Party cookies
In additional to our own cookies, we may also use various third party cookies to report usage statistics of the Service or deliver advertisements on and through the Service. In such cases, an embedded advertising material which is served from a third party site could store a cookie for that third party site, and that cookie would contain information fed to it from the site - such information might include the name of the site, particular products the user has viewed, etc.
What are your options regarding cookies?
If you’d like to delete any existing cookies in your web browser, or instruct it to stop accepting new cookies, please see our instructions on how to disable cookies for your chosen browser:
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer (for example, you will not be able to store your preferences and our Service might not display properly).
Key tips for safe and responsible cookie-based web browsing
Due to their incredible utility and the fact that most websites use them by default, cookies are almost unavoidable. Disabling cookies will lock a user out of many of the most widely used sites on the Internet - Youtube, Gmail, Yahoo mail, and others. Even the most basic search engine requires cookies for language settings. Here are some tips you can use to ensure worry free cookie-based browsing:
- Customize your browser's cookie settings to reflect your comfort level with cookie security, or use our guide to delete cookies.
- If you are very comfortable with cookies and you are the only person using your computer, you may want to set long expiration time frames for storing your personal access information and browsing history.
- If you share access on your computer, you may want to set your browser to clear your private browsing data every time you close the browser. While not as secure as rejecting cookies outright, this approach lets you access cookie-based websites while ensuring any sensitive information is deleted as soon as you end your browsing session.
- Make sure your browser is updated and, if you haven't already, set your browser to update automatically. This eliminates security vulnerabilities caused by outdated browsers. Many cookie-based exploits are based on exploiting older browsers' security vulnerabilities.
Where can you find more information about cookies?
You can learn more about cookies at the following third party websites:
All prices are in GBP and inclusive of VAT. We reserve the right to modify prices at any time. Any discounts will be posted by us, and not third parties. Refunds must be made to the original payment method.
DEPICTION OF ITEMS
While we do our best to accurately represent an item, there may be some variations. Some fabrics are vintage or distressed, and we will try to note that in the description. Colours on your monitor may not reflect the exact colour of the actual product. If you feel there is an inaccuracy, please let us know. We reserve the right to make any changes to product information at any time.
USE OF SITE
Harassment of any kind, including obscene or abusive language, will not be tolerated. We reserve the right to refuse service.
While we do our best, occasionally items that are ordered will be out of stock. If this happens, you will be notified when the rest of your order ships and you will be refunded for the out of stock item(s). We cannot guarantee inventory.
PRIVACY & SECURITY
We will never share your personal information. Our checkout is secured using the latest SSL. Any information you give us will only be used to fulfil your order. If you have an account with us, all your information is secure and will not be shared.
Tocqueville Library Ltd reserves the right to update, change, modify or otherwise alter these Terms and Conditions at any time without prior notice. Such revisions shall be effective immediately upon notice thereof, and any such notice may be given through any means, including but not limited to posting of the revised terms on the Website. It is your responsibility to review this Agreement for revisions and modifications that may affect your rights or obligations hereunder. You agree that you shall be bound by any such modifications to those terms. ANY ACCESS OR USE OF THIS WEBSITE BY YOU AFTER NOTICE OF REVISIONS SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THE REVISED TERMS.
These Terms are effective unless and until terminated by Tocqueville Library Ltd.
Tocqueville Library Ltd may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorised to access the website and the restrictions imposed on you with respect to the Content (as defined herein) and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination. Tocqueville Library Ltd shall also have the right without notice and at any time to terminate the Website or any portion thereof, or any products or services offered through the Website, or to terminate any individual's right to access or use the Website or any portion thereof.